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FAQs

What's the phone number for JCPenney customer service? ›

(800) 322-1189

JCPenney / Customer service

Email us at privacy@jcpenneyeservices.com, Call us at 1.800. 322.1189, or. Write to us at Penney OpCo LLC, P.O. Box 10001, Dallas, TX 75301-7311, Attention: Corporate Customer Care.

Online Chat

JCPenney / Customer service chat

Our associates embody the JCPenney Values of service, passion, energy, inclusion and family in everything we do. As a dedicated team of more than 50,000 people around the world, our associates are the foundation of our success – their passion, energy, and talent fuel our Company's growth.

You may also call Customer Care at (800) 322-1189 for assistance, with consideration that call wait time may extend past the 30-minute cancellation window.

How can I check my account balance? You can view the account balance as of your last statement date by selecting "Account Summary" from the JCPenney Online Credit Center main menu. After you log-in you can view your balance and other account information.

What is JCPenney's return policy? Purchases made in store or at jcp.com are eligible for a return or exchange with a receipt within 60 days of the original purchase date. Refunds will be issued on the original form of payment or JCPenney Gift Card.

A $10 JCPenney CashPass Reward (200 points) will be added to your Rewards Program account on your Birthday (requires member provide Birthdate within their JCPenney Rewards account.) JCPenney CashPass can be combined with another coupon and earned JCPenney CashPass Rewards. Limit 10 in a single transaction.

Is JCPenney synchrony? ›

The JCPenney Mastercard is issued by Synchrony Bank pursuant to a license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Plano, TX

JCPenney / Headquarters

Another critical weakness was the failure to adapt to changing consumer preferences and technology. While other successful retailers were investing in e-commerce platforms and enhancing their digital presence, JCPenney lagged behind.

Turning around JCPenney. JCPenney has around 670 stores today and has little debt for the first time in years. The company is owned by mall landlords Simon Property Group (SPG) and Brookfield Asset Management (BAM). The two firms rescued JCPenney out of bankruptcy for $1.75 billion in the fall of 2020.

After a precipitous sales decline, the company returned to its former pricing model, but only after then-CEO Ron Johnson was replaced by former CEO Myron Ullman. The COVID-19 pandemic, however, would prove to be the final nail.

Yes, you can pay your JCPenney Credit Card bill by phone. To make your JCPenney Credit Card payment over the phone, call (800) 527-4403 and follow the instructions from the automated menu, then enter your payment information. The process should only take a few minutes.

For information about a specific Program account (sometimes also referred to as a "profile") or other Program-related questions, contact JCPenney Customer Service by phone at 1-888-JCP-RWDS (1-888-527-7937).

What is JCPenney's return policy? Purchases made in store or at jcp.com are eligible for a return or exchange with a receipt within 60 days of the original purchase date.

After five years, JCPenney reintroduces catalog mailings. feature more of a magazine look and feel. The value of direct mail got a huge validation when retailer JCPenney recently announced that it is again betting big on print by relaunching its flagship catalog.